I am located in Canada, but I could live anywhere in the world and likely be subject to national and international import/export regulations. I am leading to a question to forum members, but a quick background is necessary first. .What triggered my frustration about this matter was a recent unpleasant experience when purchasing and shipping tooling from CDCO Machinery, Chicago, through UPS to Canada. Secondly, within the last 3 years I experienced an extremely stressful situation with FedEx that I believe was largely responsible for the deterioration of a retailer-manufacturer relationship involving hand-made musical instruments. . As many of you have discovered when importing/exporting between Canada and the U.S. there is lurking a minefield of regulations, hazards and often stress. I am not an expert of the subject of shipping and Customs protocol, but for approximately the last 20 years I’ve imported to Canada goods for ‘’Personal Use Only’’ as well as goods ‘’For Commercial Use’’. This distinction can be very important – as well as ‘’Country of Origin’’ - goods that are ‘’re-exported’’ - and the application of tariffs in accordance with the Customs Tariff schedule. . Although [regulatory/carrier] regulations and policies change daily, it is my thought that it might be helpful to develop a visual flow chart or some other such graphic or text, in the form of a ‘’Layman’s Guide to Canadian Personal Goods Importing’’, that could explain the flow of goods purchase into Canada – primarily as goods would be purchased by Canadian folks for ‘’Personal Use Only’’. The Guide would also reference some of the most relevant governmental offices, pubs, contacts and forms that simple folks like me should be aware of. . Why might this be important? To some it would be obvious, but to those uninitiated about the process, if not done correctly, or mindful of Cites regulations, you could have your $10,000 Gibson guitar seized at the border, or wrongly charged UPS brokerage fees; and/or your goods could be lost altogether. . Due to a dispute filed against UPS, they refunded the $85.26 that was way too easily charged on top of my prepaid shipping of the CDCO tooling. However, the shipper is also required to be compliant with shipping documentation – otherwise it is us wee folks that fall victims in one way or the other. And, in spite of a 2015 Canada Supreme Court case that centered on the brokerage fee issue, and that a lower court's decision was upheld in favor of the private citizen plaintiff, there remain instances where by default, error, or the importer's [i.e., private citizen] lack of knowledge - gnashing of teeth over shipping befuddlement happens all to frequently. . So, in summary, it may take some time to develop ‘’the Guide’’ but at this point I would like your most concerning issues from which I would focus on those most common issues to establish a format. . As you might post your suggestions, I will be taking notes but I don’t believe it’s necessary that I reply to each post. In advance, thanks for your input. . banjoT1.