Yesterday I ordered a few items from McMaster-Carr. Nothing too subversive I don't think, some timing belts, a few metric end mills and some metric fasteners. Oops it must be all that metric stuff that gave me away because a few hours ago I received this email from their export department: Due to the complexity of U.S. export regulations, McMaster-Carr accepts international orders only from our established customers. This decision also applies to orders shipping within the United States, because it is based on the final destination of the items. We cannot accept this order or future orders. Note the finality, that's it, they have cut me off forever. I wonder if the bright-sparks in their export department think that NAFTA is a four lettered word or have a hard time telling Canada from Iran when they look at a map? Nevertheless I emailed her back asking how one becomes an established customer and also asked for her supervisor's contact information. So far silence. Although my business will do little to their bottom line, and I would have understood if they had of refused the order on the grounds that it was below a minimum threshold, this email was garbage. What a pathetic company!